LOANER COORDINATOR-SERVICE- AUDI NORTH ATLANTA - 8822

About AsburyNalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.Are you ready to ignite your passion for building relationships and delivering unforgettable guest experiences?Join us as a Service Loaner Car Coordinator/Assistant at Audi North Atlanta. We’re seeking dynamic, enthusiastic, and guest-centric team members who are eager to help us revolutionize the car-buying experience.The principal objective of the Loaner Car Coordinator/Assistant is to ensure an exceptional client experience while fostering client advocacy. The Loaner Car Coordinator/Assistant will assist clients utilizing loaner vehicles, manage the loaner car fleet, and collaborate with Assistant Service Managers (ASMs) and the Loaner Car Lead to accurately report on the status of the loaner vehicles. • Locate loaner cars for clients. • Enters loaner car data, including license and insurance information, into the computer and creates a contract or loan car agreement with all required details. • Prepares loan car reports and tracks the whereabouts and turnover time of loaner vehicles daily, discussing findings with the Assistant Service Manager (ASM). • Provides the Client Care Center with an availability list and updates to the ASM. • Updates the client database as needed. • Contact vendors, such as Enterprise and AutoRent, when there is a shortage of cars available for loaning. • Checks in returned cars, inspects them for damage, records the mileage, and closes the agreement. • Arranges for the repair of damaged or malfunctioning vehicles. • Monitors mileage and schedules maintenance for loaner cars at the required intervals. • Faxes TXDL numbers and insurance information to outside vendors. • Ensures that cars are clean and operable before delivery to clients. • Understands and follows the Client Concern Resolution (CCR) process, utilizing the program to enhance client satisfaction. • Knows and adheres to the Park Place Privacy and Information Security Policy.JOB REQUIREMENTSThe requirements listed below represent the knowledge, skills, and/or abilities required.This job requires "people" skills and a genuine desire to service the client.A positive attitude and willingness to be a team member are essential to this position. • Operator's Driver's License (must be insurable). • Must be at least eighteen years of age • Must have a valid Driver’s License • Must be able to pass pre-employment screen (background and drug test)Company Benefits*Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Deferred Holiday Pay Match • Paid training • Stock Awards (select management and front-line team members eligible)Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax-free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401 (k) with company matchLearning, Tuition Assistance, and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities. Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which include paid volunteer hours • Aggressive Employee referral program with bonus opportunitiesINDOTHERAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.