SERVICE DRIVE MANAGER - COLORADO MARKET - 9601

Asbury Automotive is seeking an experienced Service Drive Manager to join their team in the Colorado Market! Must have a successful track record of CSI, Growth, and Video MPI! Compensation:$160,000 - 180,000 annually (wage is comprised of base salary and commission to be determined as part of pay plan), massive opportunity for a growing market!Work Hours: Full Time work schedule.Pay and Recognition: • Paid holidays & paid time off • Weekly/Semi monthly based on market • Paid trainingInsurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company matchLearning and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System • Professional growth and development opportunitiesAdditional advantages: • Employee assistance program • Employee discounts on vehicle purchases, parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives • Aggressive Employee referral program with bonus opportunitiesDo you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. • Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion • Actively promote good morale and good relationships among the dealership associates. • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management • Assist in maintaining manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI • Motivate the service advisors to provide consistent value for the dealership’s customer. • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness • Assist in forecasting goals and objectives for the department and strive to meet them • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner • Attend manager meetings and conduct service dept. meetings as directed • Address and resolve customer concerns • Assist in motivating, training and developing employees • Strong verbal and written communication is required • Must be able to manage in a fast paced work environment • Must be able to manage a team, motivate and develop • Experience with CDK or other automotive software is a plus • Must have three plus years in an Automotive Service Department • Must have three plus years as an Automotive Service Writer/Assistant Service Manager • Must be at least eighteen years of age • Must have a valid Driver’s License • Must be able to pass pre-employment screening (background & drug test)Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled.INDMANAGERINDMANAGER