SERVICE LOAN COORDINATOR - PARK PLACE LEXUS OF PLANO - 11013

About AsburyPark Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.PURPOSE OF POSITIONThe primary goal of the Loan Car Assistant is to ensure an extraordinary client experience while creating client advocates. The Loan Car Assistant will help loan car clients, manage loan carfleet and work with ASM's and Loan Car Lead to accurately report on loan car status.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Locates loan cars for clients • Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information • Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM • Updates client data base as needed • Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan • Checks-in returned cars, inspects for damage, secures mileage and closes agreement • Arranges for repairs of damaged or malfunctioning cars • Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals • Faxes TXDL #s and insurance information to outside vendors • Ensures that cars are clean and operable before delivery to client • Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction • Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements • Attends weekly department meetingsJOB REQUIREMENTSThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License) • Operator's Driver's License (must be insurable).PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.OTHERResults-OrientedOrganizational skillsTeamworkInterpersonal skills and Relationship BuildingFlexibilityStress ToleranceResponsive and proactiveINDOTHERAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.