Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons Tysons Chrysler Dodge Jeep and Ram, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. • Must be able and willing to receive a high amount of inbound calls • Partner with the service department to schedule vehicle service appointments • Greet customers and provide information on shuttle schedule if needed • Contact and communicate with customers to identify automotive service needs • Follow all dealership processes and procedures, high frequency of contact with customers • Thorough documentation of all contacts within the customer management system • Complete internet lead management service work plans on a daily basis • Answer all calls in a prompt, professional and courteous manner • Use scripts to collect all pertinent customer information and document in the system accordingly • Agents must adhere to Asbury phone scripts • Excellent customer service skills and motivation to be successful • High volume incoming and outgoing calls, ranging from 50+ calls per day • Advanced computer & phone skills • Minimum typing 35-40 words per minute at minimum • Experience using customer tracking systems to track calls and appointments preferred • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred • Appointment setting experience a plus • Able to multi-task in a fast paced environment • Various language proficiency is always a plus • Team player • Must be at least eighteen years of age • Must be able to pass pre-employment screens (background and drug test)Company Benefits:Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards (select management and front-line team members eligible)Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax-free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match • Pet InsuranceLearning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities. Additional advantages: • Technician Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Employee referral program with bonus opportunities