Asbury Automotive Now Hiring Full Time Customer Service Representatives

to join one of the largest Automotive Retailers in the Country!

Serving Nalley Audi, Nalley Toyota, Nalley Lexus, and Nalley Volkswagen in the Roswell/Alpharetta area!

Team Culture * Paid Training * Weekly Pay * Independent Work Stations * Quarterly Retention Bonuses * Monthly Production Bonuses

Previous experience in Customer Service, Hospitality, Retail, Call Center, Receptionist and/or Appointment Setting is a Plus!  

Our Customer Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete Internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly 
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day 
• Experience using customer tracking systems to track calls and appointments preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)
• Asbury requires that all new hires be fully vaccinated against COVID-19