About AsburyNalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.Are you passionate about developing talent and delivering exceptional guest experiences in the automotive industry? As a Service Advisor, you can have a positive impact on our business and the lives of both our team members and customers every day. We seek an energetic, customer-focused individual to help redefine the car-buying experience.The Service Advisor represents the dealership to service customers, responsible for professionally presenting and selling necessary products and services in accordance with the manufacturer’s maintenance guidelines. Building rapport with customers is essential for promoting satisfaction and retention. • Greet customers in a timely, friendly manner and obtain pertinent vehicle information • Actively promote and build rapport with the customer • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications • Generate and provide customers with a complete and accurate estimate of repair • Establish and communicate the completion time of the repair with the customer and technician • Answer incoming service calls • Maintain and schedule service appointments • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index) • Strictly follow the manufacturer’s warranty guidelines and procedures • Conduct business in an honest manner that maintains the manufacturer's Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores • Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicle and property • Must be able to manage in a fast-paced work environment with limited supervision • Must have great customer service, phone, and computer skills • Previous automotive Service Advisor experience heavily preferred • Must be a minimum of eighteen years of age • Must have a valid driver's license • Must be able to pass pre-employment screening (background & drug test)Company Benefits:Pay and Recognition: • Paid holidays & paid time off • Deferred Holiday Pay Match • Paid training • Stock Awards(select management and front-line team member’s eligibleInsurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax-free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401 (k) with company matchLearning, Tuition Assistance, and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunitiesINDADVISORAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.