About AsburyAsbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.The Phone Systems Analyst is responsible for optimizing our communication infrastructure by auditing call performance and ensuring system integrity. You will act as a key liaison between Marketing, Operations, and Development to ensure our inbound, outbound, and AI-driven voice technologies are delivering a high-quality user experience and meeting business objectives.Duties/Responsibilities • Conduct regular quality assurance reviews of inbound, outbound, and AI-generated calls to ensure accuracy, compliance, and brand alignment. • Monitor various aspects of the phone system for issues, errors and improvements • Assists marketing, operations, and the development team with requests and reporting • Regularly test inbound, outbound, and AI phone systems • Identify trends in call data and recommend technical or procedural improvements to enhance the caller experience.Education & Experience • Analytical Mindset: Ability to look at large sets of call data and spot patterns or technical anomalies. • Technical Literacy: Comfort working with VoIP systems, CRM software, and AI voice interfaces. • Attention to Detail: High level of precision when testing complex call routing logic. • Communication: Ability to translate technical phone system issues into "plain English" for non-technical stakeholders.Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards (select management and front-line team member’s eligible)Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company matchLearning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunitiesINDOTHERAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.